4.3.1筆試題目

筆試形式會像OPQ（Occupational Personality Questionnaire）、Numerical等，針對應聘者的性格、數字分析能力、語言表達能力進行測試，每位管理人才在加入希爾頓酒店之前都要參加這些測試，輔助篩選過程。此外英語能力水平測試和針對管理培訓生的網上測試也是考核內容之一。測評之后，人力資源總監會做測評報告，分析應聘者的領導性格特質，然后和部門經理進行溝通。

英語測試題

1、Please translate the Chinese to English

（1）晚安

（2）謝謝

（3）保重

（4）回頭見

（5）打擾一下

（6）請往這邊走

（7）祝您一天愉快

（8）很高興見到你

（9）歡迎光臨我們的酒店

（10）有什么能幫助您的嗎

2、Please translate the English sentence to Chinese

（1）Come in please.

（2）I am so sorry to hear that.

（3）Here is your key of your room

（4）Good morning, welcome to Grand Mercure Hongqiao, Shanghai

3、Please translate the Chinese to English

A:下午好，歡迎光臨我們酒店，有什么能幫到你的嗎？

B:我想在你們酒店訂一間房間。 A:雙人房還是單人房？

B:單人房。謝謝。

4、Please translate the English to Chinese

Well located in the business and exhibition district of Hongqiao, Grand Mercure Hongqiao enjoys close proximity to downtown Shanghai, Hongqiao International Airport, which makes the hotel a highly popular choice for both business and leisure travelers.

酒店英語筆試（房務部）

一.Translate the following phrases.(20 points)

1.國內直撥電話系統

2.按需�じ鶕�需要

3.樓面服務臺

4.做晚床服務

5.點心�げ椟c

6.賠償

7.照看小孩服務

8.時差

9.備用鑰匙

10.維修服務

11.express service

12.temperature adjuster

13.laundry service

14.door knob menu

15.chamber maid

16.fresh towers

17.toilet needs

18.precede the guests into the room

19.miscellaneous services

20.Honesty is the best policy.

二.Put the following sentences into Chinese or English.(10 points)

1.Those shower controls are difficult to use. Did you pull the handle out and move it to the right?

2.We must point out that the most important quality is to eager to service the people.

3.多虧您的幫助,不然我實在弄不清現在幾點了。

4.正是這位服務員找到了我丟失的項鏈并還給了我。

5.對我來說�ぷ鬟@項服務是違反我們酒店規定的。

三Complete the following dialogue:��30 points��

Room Attendent(RA):What can I _________________________ ,sir?

Guest(G):Oh, it's like this. I was ready to _________________________ when I found the bath tub was leaking.

RA:Please let me __________________ .

G:You see, the floor is _________ . I've turned off the tap.

RA:(Trying to fix it,but ______________.) Just____________________,sir.I'll _________________________ .Sorry to have caused you ________ .

(10 minutes later, there's a knock at the door. The guest opens the door, and there stands the plumber.)

Plumber(P):Good morning, sir. I'm the plumber. _________________________ with the bath tub, isn't there?

G:Yes, it was all right in the morning, but when I turned on the ____ just now, it began to_______

P:Let me ________________ . (A few minutes later) I've fastened the joint and everything _________________.

G:What efficiency! Thanks a lot.

四.Reading comprehension(20 points.)

The housekeeping Dept.makes the morning vacancy report,which informs the Front Office which rooms are vacant, which are occupied,and how many rooms are available. The room keepers or chambermaids are perhaps the busiest employees in a hotel.They must keep a daily record of each room, so that they know whether the rooms need a makeup or servicing, or which rooms should be cleaned and which bathrooms should be scrubbed down.A roomkeeper usually uses a cart to carry her equipment. The cart has compartments for soap,tissues,bed and bath lines, and other supplies for preparing the rooms. On each end of the cart are some containers for emptying waste baskets and dirty linen.If the roomkeeper finds something damaged in the room, she will call the supervisor, who informs the front Office that the room is out of order. That room should not be given to another guest until it is repaired and inspected. If the guests require sewing kits, irons and ironing boards, or hair dryers,the Housekeeping Dept.should be ready with these items. The Housekeeping Dept. always has a long day ahead and it is for the comfort of the guests.

Answer the following questions:

1.What is the morning vacancy report about?

2.What does a roomkeeper usually do?

3.What does the cart used by a roomkeeper look like?

4.What will a roomkeeper do when she finds something damaged in the room?

5.What kinds of items should the Housekeeping Dept. have for the convenience of the guests?

五 Role-play:(20 points)

1. A floor attendant sees a guest coming out of a lift and comes up to greet him. (For your reference, the attendant asks the guest if he needs any help, what his room number is, if he needs to be shown the way, and if he likes his room and so on)

2.Guest: You are the first time to stay in Nanjing. And you want to get acquaintance with the room facilities. Bellman: You're asked to introduce the room facilities.

4.3.2 面試題目

雅高人力資源主管面試英語

INTERVIEW ENGLISH

1. Can you handle telephone calls in English?

2. Why have you decided to choose our hotel?

3. What is the starting salary you expect here?

4. If you enter our hotel, what section would you like to work in?

5. Have you thought about the difficulties that this job will cause you?

6. What do you think a job is?

7. Can you tell me something about your student life?

8. What part of your face is the most attractive?

9. Why do you want to join us?

10. Why are you interested in our hotel?

11. Please tell me what you know about our hotel.

12. How fast can you type?

13. Can you tell me something about your achievements?

14. Have you applied for a similar position to any other hotel?

15. What are your plans for the future?

16. What kind of personalities do you think you have?

17. Are you more of a follower or a leader?

18. What do you think is the most important thing for you to be happy?

19. What attitude do you take towards life?

20. How do you entertain yourself after work?

21. What kind of sports do you like?

22. How much do you hope to get a month?

23. May I know your name, please?

24. Do you think you are introverted or extroverted?

25. Would you like to describe yourself as what kind of person you are?

26. Do you get angry easily?

27. Would you like to tell me your weak points and strong points?

28. What basic principle do you apply to your work?

29. Do you have any special interest other than your job?

30. What do you like to do in your spare time?

31. What are your hobbies?

32. What other interest do you have?

33. What community activities have you been involved in?

34. What kind of recreation do you most enjoy?

35. How do you spend your free time?

36. What is your educational background?

37. What is your highest degree?

38. Have you received any degree?

39. What courses did you study at school/university?

40. What was your graduation thesis on?

41. What kind of work are you doing now?

42. How long did you work there?

43. Where did you work in the past?

44. Do you have any working experience?

45. Would you talk about your merits?

46. Do you have any specific skills?

47. What qualifications have you got?

48. Did you get any special training in … ?

49. Can you operate common office equipments?

50. Do you have any license?

51. Why did you leave your previous work?

52. May I ask why you left the hotel?

53. What are your plans if you were hired?